The insurance company was experiencing an increase in phishing incidents that targeted both employee credentials and sensitive customer information.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Despite prior awareness efforts, many employees were still unable to recognize sophisticated phishing attempts, putting the company at significant risk of data breaches and regulatory penalties.
The company needed an effective, ongoing program to build resilience against phishing threats and cultivate a proactive security culture.The Solution
Our team implemented a tailored Phishing Simulation & Security Awareness Program, designed to meet the unique challenges of the insurance industry.
We began with preparing the technical prerequisites through MS365 tools and Microsoft attack simulation training. Those series of controlled phishing simulations exposed employees to realistic phishing scenarios. This helped us identify departments and individuals most susceptible to phishing attacks.
Following each simulation, we provided targeted training sessions to strengthen employees’ ability to detect phishing attempts and respond appropriately. Interactive workshops and role-based training modules reinforced awareness over time, creating a comprehensive and engaging security awareness strategy.
Added Value
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Our approach also fostered a proactive security mindset across the company, reducing their vulnerability to phishing attacks and lowering the risk of potential breaches.
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By partnering with us, the insurance company achieved a measurable enhancement in their security posture and gained the ability to meet regulatory requirements for data protection more effectively.
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This, in turn, increased customer trust and demonstrated their commitment to safeguarding sensitive information
